DayGloStore - Frequently Asked Questions

Frequently Asked Questions

What if no ink is coming out of the cartridge?

There may be several reasons for this problem including:

Problem: Your printer is not plugged in or the print cord is not plugged in.
Solution: Make sure that your printer is on and that all the all the cable are properly connected.
Problem: The tape covering the print head is still on the cartridge and has not been removed.
Solution: Ensure the tape has been removed from the cartridge.
Problem: The ink in your cartridge may not be flowing properly.
Solution: Perform at least one cleaning cycle/print head cleaning. Refer to your printer's manual for information on this procedure.
Problem: The nozzles are being obstructed from the outside.
Solution: Gently wipe the underneath of the cartridge with a soft towel or tissue moistened with water.
Problem: The contacts on the cartridge or printer may have dirt or debris on them.
Solution: Gently wipe the cartridge and printer circuitry clean with a soft towel or tissue.
Problem: A clip on the cartridge is preventing the circuitry from contacting.
Solution: Remove the clip from the cartridge by pulling the cartridge.