Frequently Asked Questions
Why are there lines in my print and how can I correct this?
There are a couple reasons that may account for lines in your print including:
- There may be dirt, dust, paper fibers, etc., around the print cartridge.
- The ink in your cartridge may not be flowing correctly.
- Your cartridge may not have been used for a while; therefore ink may have dried on the print head.
Solution: Clean the print head by performing at least one cleaning cycle. Please refer to the user's manual of your printer for instructions on cleaning cycles.
If this does not solve your problem for your HP cartridge, it is recommend you follow this procedure:
- Gently wipe the underneath of the cartridge with a soft towel or tissue moistened with water.
- Gently wipe the cartridge and printer circuitry clean with a soft towel or tissue.
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