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Frequently Asked Questions

What if my print contains incorrect colors or if some colors are missing?

This variation can be caused by a few factors:
  1. You may need to perform a cleaning cycle on your printer. Please refer to the user's manual of your printer for instructions on cleaning cycles.
  2. See question "Why are the colors on my print and the colors on my computer screen different?"
  3. The circuits on your printer may be dirty. In order to clean the circuitry on your printer or cartridge, refer to your printer's manual.
  4. Your cartridge may be low on ink. Please refer to your print's manual for information regarding ink levels.

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